Effective Date: May 18, 2026

At Eelam Innovations Limited, we strive to provide a seamless shopping experience, including prompt and reliable delivery of our products. This policy outlines our shipping methods, timelines, and procedures.

1. Delivery Locations

We currently offer delivery services to the following regions:

• Nairobi & Environs: Direct courier delivery.
• Rest of Kenya: Reliable parcel services (e.g., G4S, Wells Fargo, or local bus services).
• East Africa & Global: International shipping partners for specialized ICT hardware or branded merchandise.

2. Delivery Timelines

Processing times may vary depending on the item type:

• Standard Items: 1–3 business days within Kenya.
• Custom-Branded Gear: 5–10 business days for production and delivery.
• Digital Products/Services: Instant delivery via email or account dashboard upon payment confirmation.

3. Delivery Costs

Shipping fees are calculated based on your location and the weight/volume of the order. These costs will be clearly displayed at checkout. We occasionally offer free delivery promotions for orders above a certain value.

4. Order Tracking

Once your order has been dispatched, we will provide you with a tracking number or delivery contact information via SMS or Email. You can monitor your shipment's progress directly with the carrier.

5. Receiving Your Order

Please ensure that someone is available at the provided delivery address to receive the package. A signature may be required for certain items. If delivery is unsuccessful, the carrier will typically contact you to reschedule or provide a pickup location.

6. Damaged Shipments

If your package arrives visibly damaged, please notify the delivery agent immediately and contact our support team at [email protected] within 24 hours of receipt. Please provide photos of the damaged packaging and items.

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Need Help?

If you have any questions regarding your delivery or our shipping policy, please reach out to us:

Eelam Innovations Limited
📍 Ongata Rongai, Kenya
📧 [email protected]
📞 +254 796 096 678